Shipping policy
Shipping policy
Ceramics are in the category of fragile goods, so transportation is very difficult. Most shipping units are not responsible for broken goods, or do not accept to transport this type of fragile goods, or if the shipping parties have guarantees, they charge quite high shipping costs, up to 50% of the order value.
Especially in the case of broken goods or checked shipping documents (in case of lost goods due to lack of documents), most shipping parties are not responsible for compensation (due to their shipping regulations). Or if they do compensate, the process is very time-consuming, the seller and the shipping party will pass the responsibility to each other, and in the end, the buyer will be the one who suffers.
With many years of experience in business and understanding the difficulties and obstacles when customers from far away buy goods, Gốm su sagesoirees.com would like to offer a 100% guaranteed shipping policy so that customers can feel secure when using our services.
I. Transportation to inner-city districts
a. Transportation costs
– Free delivery to customers in the inner city.
b. Delivery time
– Within 24 hours when the goods are available in stock
c. Warranty during transportation
– Free 100% replacement of goods that are chipped, broken, lost, … during the transportation process.
– The time to return the goods is 3 hours after delivery. Customers must notify and send photos of the broken product via the phone number or email of Gốm su sagesoirees.com.
II. Transportation to the suburbs and other provinces
a. Means of transportation
– Transportation by plane
– Transportation by truck
– Transportation by post
b. Packing and shipping to bus stations, post offices
– We will pack, box and ship to the bus station for free to send to customers.
c. Shipping cost
– Shipping cost depends on the delivery location according to the post office price
d. Shipping warranty
– 100% free replacement (including shipping cost when sending replacement) due to cracks, chips, breaks, or loss during shipping.
– The return period is 6 hours after delivery. Customers must notify and send photos of broken products via phone number or email of Gốm su sagesoirees.com.
e. Delivery time to customers
– Time from 4 – 10 days (including Saturday and Sunday)
III. Shipping abroad
a. Means of transport
– Ship
– Airplane
b. Packing and shipping to the carrier
– Free packing and shipping for the carrier
c. Shipping costs
– You will pay the shipping costs to the carrier upon receipt of the goods
– In case you have to pay the freight in advance to the carrier before sending the goods, we will take a photo of the delivery note with the full stamp of the carrier and send it to you as the basis for paying the shipping costs
IV. Note when delivery is delayed
In cases of force majeure, delivery may take longer than expected. The reasons for this are:
– Our staff will not be able to contact the customer by phone, so we cannot deliver the goods.
– The delivery address you provided is incorrect or difficult to find.
– The number of orders from Gốm Sứ sagesoirees.com has increased dramatically, causing delays in processing orders.
– The partner supplying goods to Gốm Sứ sagesoirees.com is slower than expected, causing the delivery to be delayed or the shipping partner to deliver the goods is delayed
Gốm Sứ sagesoirees.com always tries to bring the best experience to customers. For any comments related to the shipping policy of gomsutienly.com, please contact the hotline 8177090680 or email: [email protected]. Before delivery, the store will call to confirm and report the specific shipping fee before shipping the goods to the customer.